Who we are
Trucktec Assist 24 is a commercial vehicle breakdown, recovery and maintenance business based at Calke Mill Farm, Melbourne, just south of Derby. We look after HGVs, trailers, coaches, minibuses, vans and light commercials, including specialist and emergency-service vehicles, for operators across the East Midlands and South Yorkshire.
The business is built around two jobs that belong together: getting stopped vehicles moving again, and keeping vehicles in a condition where they don't stop in the first place.
Emergency work and planned work, one team
On the emergency side, our line on 01332 916028 is answered 24 hours a day, 365 days a year. Our technicians go out fully equipped to fix the fault where it happened wherever they can, because a repair at the roadside beats a recovery and a lost day every time. When recovery is the right call, we have the equipment for the heavier vehicles too. See 24/7 emergency breakdown and recovery.
On the planned side, the workshop handles servicing and planned maintenance, PMI safety inspections and MOT preparation, brake testing, diagnostics and curtain repairs and welding, and fleet maintenance contracts bring all of it together for operators who want one team looking after everything.
It is the same team either way. The people who service your vehicles are the people who come out when one of them lets you down at two in the morning, so when they arrive, they already know the vehicle.
What we work on
- HGVs, including rigids, tractor units and artics
- trailers, including curtainsiders
- coaches, double-deckers and minibuses (see coach and minibus repairs)
- vans and light commercials
- specialist vehicles, including emergency-service vehicles
If you aren't sure whether something falls within what we do, ring and ask.
How we work
We fix the cause, not the symptom. We tell you what we found and what we did in plain English. If a repair is temporary to get you home, or a fault can't be confirmed, you hear that while the technician is still with the vehicle, not afterwards. And we keep the paperwork in order, because operators are judged on their maintenance records as much as on their vehicles.
Who we work with
Our customers run vehicles for a living. They include hauliers and owner-drivers, coach and minibus operators, businesses running mixed fleets of vans and trucks, and operators of specialist and emergency-service vehicles. What they have in common is that a vehicle off the road costs them money and causes problems for someone else.
Why operators ring us direct
Calling a national breakdown network often means a call centre, a wait and a recovery operator who has never seen your vehicle. Ringing us means speaking to the team that does the work. For our contract customers, it means speaking to the people who service their vehicles and already know them.
Where we cover
We work across the East Midlands and South Yorkshire from our base at Melbourne, just south of Derby, close to the M1, A50, A38 and A42. That puts Derby, Burton upon Trent, Castle Donington and the logistics parks around junctions 23a and 24 of the M1, Loughborough, Ashby-de-la-Zouch, Swadlincote, Long Eaton, Nottingham and Leicester on our doorstep, with Mansfield, Chesterfield and Sheffield further up the M1.
Where to find us
The workshop is at Calke Mill Farm, Ashby Road, Melbourne, Derby DE73 8BJ, open for planned work Monday to Friday from 07:30 to 17:00. The emergency line on 01332 916028 is answered around the clock, in all weathers, every day of the year.
One call, one team, always here.
